Bachelor's in Electronics and Telecommunications, Kigali Institute of Science and Technology. Corporate Sales Engineer, MTN, Rwanda's leading telecommunication company. Founder, Data Innovation Centre, a development project. Author, 7 Steps to Exceptional Customer Care, a book on customer care. Recipient of awards including: MTN Group annual, regional and overall award in customer service and innovation, Rwanda Innovation Endowment Fund Competition; semi-finalist, 1st Global Telecentre Award, Spain.